Please insert the date and time you planned to travel and click 'Find Trains'.
Select the actual complete journey you intended to make, as per the route shown on your ticket, and not any revised journey you actually took.
Note that the journey options displayed below will be the official connections for your route.
Please upload an image of your ticket, for example a photo of your paper ticket, or a screenshot of your mobile ticket.
BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.
National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.