Please find the journey that you are claiming for

Please insert the date and time you planned to travel and click 'Find Trains'.

Let us know a bit about yourself

Please enter your post code and select your address.

Tell us about your ticket

If possible, please provide the E-Ticket/M-Ticket Ticket Number/Ref (a mixture of letters and numbers). Please check the How do I find this? instructions above to find this.

Please upload an image of your ticket, for example a photo of your paper ticket, or a screenshot of your mobile ticket. For mobile tickets, please ensure the ticket price is visible on the image you upload or upload your booking confirmation email as well as the ticket image so that we can process your claim.

  • Your original ticket.
  • For mobile tickets, if the image of your mobile ticket does not include its price, please upload another image of your booking confirmation on which the price of the ticket can be clearly seen
  • A scan or photograph of your season ticket and photo card for ALL paper season ticket claims.
  • Your Smartcard number.
  • A print-out showing where you touched in and out and the cost of your journey.

How would you like to be paid?

*New - charity donation option*

PayPal payments should appear in your PayPal account within 10 working days for an approved claim.

BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.

National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.

Credit/debit card payments will show as a credit to your nominated account and should appear within 10 working days for an approved claim. Please note we only make payments to Mastercard and Visa cards.

A cheque will be sent by post.
Optionally provide an alternative name to make the cheque payable to.

Samaritans will receive over 600 calls in the next hour from people struggling to cope.

You may remember a time when you needed some support. A relationship ending suddenly, financial worries or job-related stress. Life can change at any given moment and Samaritans is here to help anyone who needs us get through those difficult times. Samaritans can provide emotional support by phone, e-mail, text and face to face.

If you donate your Delay Repay compensation to Samaritans, you can help them to keep delivering their around the clock service to anyone who many need it.

Gift Aid is a tax relief allowing UK charities to reclaim an extra 25% in tax on every eligible donation made by a UK taxpayer.
Repayment card