Please find the journey that you are claiming for

Please insert the date and time you planned to travel and click 'Find Trains'.

Let us know a bit about yourself

Please enter your post code and select your address.

Tell us about your ticket

£

Please upload an image of your ticket, for example a photo of your paper ticket, or a screenshot of your mobile ticket.

  • Your original ticket.
  • For mobile tickets, if the image of your mobile ticket does not include its price, please upload another image of your booking confirmation on which the price of the ticket can be clearly seen
  • A scan or photograph of your season ticket and photo card for ALL paper season ticket claims.
  • Your Smartcard number.
  • A print-out showing where you touched in and out and the cost of your journey.

Your payment details

BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.

National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.

Credit/debit card payments will show as a credit to your nominated account and should appear within 10 working days for an approved claim. Please note we only make payments to Mastercard and Visa cards.

Optionally provide an alternative name to make the cheque payable to.
Repayment card