Please insert the date and time you planned to travel and click 'Find Trains'.
Select the actual complete journey you intended to make, as per the route shown on your ticket, and not any revised journey you actually took.
Note that the journey options displayed below will be the official connections for your route.
Please upload an image of your ticket, for example a photo of your paper ticket, or a screenshot of your mobile ticket. For mobile tickets, please ensure the ticket price is visible on the image you upload or upload your booking confirmation email as well as the ticket image so that we can process your claim.
*New - charity donation option*
BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.
National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.
Samaritans will receive over 600 calls in the next hour from people struggling to cope.
You may remember a time when you needed some support. A relationship ending suddenly, financial worries or job-related stress. Life can change at any given moment and Samaritans is here to help anyone who needs us get through those difficult times. Samaritans can provide emotional support by phone, e-mail, text and face to face.
If you donate your Delay Repay compensation to Samaritans, you can help them to keep delivering their around the clock service to anyone who many need it.