Please find the journey that you are claiming for

Please insert the date and time you planned to travel and click 'Find Trains'.

Let us know a bit about yourself

Please enter your post code and select your address.

How would you like to receive compensation

£
  • Your original ticket.
  • The ticket receipt (if you no longer have your ticket).
  • A scan or photograph of your season ticket and photo card for ALL season ticket claims.
  • TOC Smartcard number and the receipt/booking confirmation.
  • If you have a smartcard issued by another train company, provide the card number and the receipt/booking confirmation showing details of the ticket(s) held on your smartcard.
  • Oyster season ticket: a receipt showing the date of purchase, the price you paid and the zones covered by your Oyster card.
  • A print-out showing where you touched in and out and the cost of your journey.
Unique ID of photocard from uploaded image(s).

BACS payments will show as a credit to your nominated Bank Account and should appear within 10 working days for an approved claim.

National Rail Vouchers can be exchanged for travel at any of our staffed ticket offices or any staffed UK Rail Station as payment towards any rail ticket, including season tickets.

Credit/debit card payments will show as a credit to your nominated account and should appear within 10 working days for an approved claim. Please note we only make payments to Mastercard and Visa cards.

Repayment card